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PRIVACY POLICY
At {{store_name}}, we care about your privacy.
{{store_name}} has implemented a Loyalty Card program to help us better understand our customers and their needs. This page explains {{store_name}} Privacy Guarantee.
Message to our customers regarding privacy The {{store_name}} believes in protecting the confidentiality of our customer information in accordance with our customers' wishes and applicable laws. Our reason for collecting customer information is to help us deliver value and improve the shopping experience of our customers. The Loyalty Card is our primary means of collecting such information which helps us to target benefits and services to our customers. This may include advising our customers about products, services and other opportunities.
{{store_name}} values your business and the trust you place in us. To help you better understand how customer information is used and protected at {{store_name}} , this Privacy Policy outlines:
(a) a definition of customer information,
(b) methods and sources of collecting customer information,
(c) categories of institutions or parties to whom we may disclose customer information, and
(d) measures and efforts we take to safeguard customer information.
What is customer information? Customer Information is information about you that is obtained by in connection with providing a product or service for personal, family or household purposes. Some Customer Information is general and not specifically about you. For example, we may collect and use aggregate sales information or purchase data to determine purchasing trends. Because this aggregated information cannot be linked to any individual, it is not protected by this policy.
Customer Information also includes Customer Identifiable Information. This is information that identifies you. It includes your name, address, email address, and telephone number. If you elect to have check cashing privileges at our stores. We do not take checks so you will never need to provide us with your social security number, checking account number and/or driver's license number.
How is customer information identified and collected? To help better understand and serve the needs of our customers, we collect Customer Information from various sources, including the following:
- Information we receive when you use your Loyalty Card.
- Information you give us on application forms, customer surveys, sweepstakes and coupon rebate entries, or when you visit our website or shop our store.
- Information you provide to us over the phone or through the mail.
- Information we collect through your browser when you visit our website and your browser interacts with us.
- how is customer identifiable information used?
- {{store_name}} will not disclose to any company, person or agency Customer Identifiable Information such as customer names, home or email addresses, or phone numbers, except as described below.
In addition,{{store_name}} may disclose to any company, person or agency Customer Identifiable Information as required by law, as required to protect the rights or safety of {{store_name}} or our customers, or in response to a specific law enforcement request.
{{store_name}} may transfer Customer Identifiable Information in connection with the sale of its business operations to a buyer who agrees to be bound by this Privacy Policy.
how can I prevent my customer identifiable information from being disclosed? You have the right at any time to direct us not to disclose Customer Identifiable Information about you, or to change your preference in this regard, or to change Customer Identifiable Information that you have provided to us, by contacting us at our website, or by calling {{store_name}} Consumer Service, at {{store_telephone}} or by writing us at {{store_address}} . If you direct us not to disclose such information about you, you will not be eligible for any card-based promotions that require individual data, such as continuity programs which require Customer Identifiable Information, etc., but you will still be entitled to receive other benefits from the use of your Loyalty Card.
what measures have been designed to safeguard customer identifiable information? Protecting Customer Identifiable Information is an important priority for {{store_name}}. Our internal employee Code of Ethics and this Privacy Policy emphasize this priority. {{store_name}} employees who violate our policies and procedures are subject to disciplinary action. Marketing services providers that receive Customer Identifiable Information are required to preserve the confidentiality of that information under the terms of our legal contracts with them. {{store_name}} also maintains physical, electronic and procedural safeguards in accordance with industry standards that are designed to keep unauthorized persons from accessing Customer Identifiable Information stored on our systems.
What happens when I visit {{store_name}} website? When you connect to a {{store_name}} website our Server do not collect Customer Identifiable Information about you unless you submit that information to us through our website during your visit. We track usage of our website and record the preferences of visitors to our website, but we do not record any Customer Identifiable Information about you through these processes.
The {{store_name}} website provides links to advertisers and other providers of products and services that may be of interest to you. If you choose to visit us via the Internet or interact with the businesses linked to our website,{{store_name}} is not responsible for that transmission or for the use of information by the linked entities.
Will the privacy policy change?{{store_name}} may modify this Privacy Policy from time to time. Our current Privacy Policy can be viewed on our website at {{store_domain}}.
If you have any questions regarding this Privacy Policy or wish to change your personal Customer Information preferences, please contact {{store_name}} Consumer Service, at:
{{store_telephone}} or at {{store_address}}, or visit our website at {{store_domain}}.
This privacy policy was last revised in Dec, 2017.
Refund policies
{{store_name}} Grocery and Produce Department Return Policy.
We gladly exchange/return dry goods and non-perishable purchased at {{store_name}} for a full refund within 30 days of the purchase when products are unopened. Open products must be returned within 7 days of the purchase. If you have a loyalty card that was applied to your transaction we have access to that receipt for 30 days.
- For our customer safety, Produce, Refrigerated and frozen Items Can Only be Returned or Exchanged within 5 Days of purchases and only with a paper receipt or a record of purchase on your loyalty card within 5 days.
- Special orders are not returnable or exchangeable.
- Clearance sales are final.
- Free coupons are only redeemable with a $15.00 purchase or greater. Limit 1 coupon per purchase.
- Returns on purchases made with free coupons are redeemable for store credit only. NO CASH BACK.
- Coupons must be original copies. No photocopies are accepted. We redeem all manufacturer coupons except when product is on clearance.
{{store_name}} Vitamin & Beauty Department Return Policy.
- Returns on Supplements/HBA products must be made within 30 days of purchase and in their original condition. {{store_name}} may deny or limit returns/exchanges.
- {{store_name}} will not take back any expired supplements/HBA.
- Products may not be returned without a receipt. You may receive your receipts by email. If you are also a loyalty card holder we have records of your receipts in store that can be accessed for up to 30 days.
- If the Supplement is opened, it must be returned within 7 days of being purchased with original receipt. Only store credit may be issued in this case.
- No returns/exchanges on Makeup, Eyeglasses, Toothbrushes, clothing, or Doctor Formulated Supplements from Garden of Life.
- Special orders are non-refundable/non-returnable/non-exchangeable and must be paid in full, in advance.
- We redeem all manufacturer coupons except when product is on clearance.
- Free coupons are only redeemable with a $15.00 purchase or greater.
- Returns on purchases made with free coupons are redeemable for store credit only. NO CASH BACK.